If you have any questions about this policy, please email
We gather and use certain information about individuals in order to provide products and services and to enable certain functions on this website. We also collect information to better understand how visitors use this website and to present timely, relevant information to them.
What data we gather
We may collect the following information:
• Name (if you provide us with it to make online purchases)
• Contact information including email address, postal address & phone number (if you provide us with it to make online purchases)
• Website usage data
Financial transactions made through this website are made via PayPal, a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. Stonepail Cycles will not receive or store any of your financial information.
How we use this data
The data we gather in this way is used to improve our website for the future, and specifically to:
Fulfil orders in our click and collect shop
Contact you in response to a specific enquiry
Data that has been gathered for the purpose of fulfilling an order in our click and collect shop is only held for the period of time needed to complete and reconcile the order, so is deleted within 12 weeks of collection.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information to our third party service providers for the purposes of completing tasks and providing services to you on our behalf (in particular PayPal to process payments). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes.
Financial transactions made through this website are made via PayPal, a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. This means Stonepail Cycles will not receive or store any of your financial information.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. We follow stringent procedures to ensure we work with all personal data in line with the General Data Protection Regulation 2018. Any sensitive information (such as credit or debit card details) is encrypted and protected with TLS encryption. Encryption makes it difficult for unauthorised people to view information travelling between computers. When you are on a secure page, a lock icon will appear in the address bar of modern web browsers.
On modern web browsers, by default, the site uses TLS encryption to protect all data you submit to us, and web pages we send to your browser. You can check you have a secure connection, and see more information in modern web browsers by clicking on the padlock icon in your address.
Access and update the information we hold about you
We will never lease, distribute or sell your personal information to third parties unless the law requires us to. Any personal information we hold about you is stored and processed under our data protection policy, in line with the General Data Protection Regulation 2018.
You have the right to Subject Access Request and the ‘Right to be forgotten’. Please email if you would like any of those two.
Links from our site
Our website may contain links to other websites. Please note that we have no control of websites outside of our domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy. Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.
Cookies and how we use them
What is a cookie?
A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website. Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.
Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.
Cookies may be used in the following ways
To analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions. This information is not shared with any third parties.
To remember what is in your shopping basket and where you are in the order process.
Third-party cookies from services such as Instagram and Youtube where photos and videos are hosted.